Privacy & COOKIES POLICY

 

1.       Introduction

1.1     We are committed to safeguarding the privacy of our website visitors and customers; in this policy we explain how we will handle your personal data.

1.2     We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

2.       How we use your personal information

2.1     In this Section 2 we have set out:

(a)      the general categories of personal data that we may process;

(b)      in the case of personal information that we did not obtain directly from you, the source and specific categories of that data;

(c)      the purposes for which we may process personal data; and

(d)      the legal bases of the processing.

2.2     We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Squarespace and Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

2.3     We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

2.4     We may process information contained in any enquiry you submit to us regarding goods or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods to you. 

2.5     We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your contact details, and information contained in communications between you and us. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent. 

2.6     We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

2.8     We may process information that you provide to us for the purpose of subscribing to our email notifications or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications or newsletters. The legal basis for this processing is consent.

2.9     We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record keeping. The legal basis for this processing is [our legitimate interests, namely the proper administration of our website and business and communications with users.

2.10   We may process any of your personal data identified in this policy] where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

2.12   We may process any of your personal data identified in this policy] where necessary for [the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.13   In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject.

3.       Automated decision-making

3.1     We will use your personal data for the purposes of automated decision-making in relation to receiving orders and taking payments for goods ordered.

3.2     This automated decision-making will involve providing your contact details, including your name and address, and your card payment details.

4.       Providing your personal information to others

4.1     We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy

4.2     We may disclose your personal data

(a)      to the extent that we are required to do so by law 

(b)      in connection with any ongoing or prospective legal proceedings

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

(d)      to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)      to any person who we reasonably believe may apply to court or other competent authority for disclosure of that personal information where, in our reasonable opinion such court authority would be reasonably likely to order disclosure of that personal information.

4.3     Except as provided in this policy, we will not provide your personal information to third parties.

4.4      Financial transactions relating to our website and services are handled by our payment services providers, Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. 

5.       International transfers of your personal data

5.1     In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2     The hosting facilities for our website are situated in the United States. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of this country. Transfers to this country will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from https://ico.org.uk

6.       Retaining and deleting personal data

6.1     This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2     Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3     Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:

(a)      to the extent that we are required to do so by law.

(b)      if we believe that the documents may be relevant to any ongoing or prospective legal proceedings and

(c)      in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

7.       Amendments

7.1     We may update this policy from time to time by publishing a new version on our website.

7.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

8.       Your rights

8.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)   the payment of a fee (currently fixed at GBP 10); and

(b)   the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

8.2 We may withhold personal information that you request to the extent permitted by law.

8.3 You may instruct us at any time not to process your personal information for marketing purposes.

8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9.       Third party websites

9.1     Our website includes hyperlinks to, and details of, third party websites.

9.2     We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10.     Updating information

10.1   Please let us know if the personal information that we hold about you needs to be corrected or updated.

11.     About cookies

11.1   A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2   Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3   Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.     Cookies that we use

12.1   We use cookies for the following purposes:

(a)      authentication and analysis - we use cookies to identify you when you visit our website and as you navigate our website, and to help us analyse the use and performance of our website and services (cookies used for this purpose are: ss_cid, ss_cvr, ss_cvisit, ss_cvt, SS_cpvisit);

(b)      status - we use cookies to help us to determine if you are logged into our website (cookies used for this purpose are: SiteUserInfo, SiteUserSecureAuthToken);

 (c)     shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website (cookies used for this purpose are: CART, hasCart);

 (d)     personalisation - we use cookies to store information about your preferences and to personalise our website for you (cookies used for this purpose are: Locked, squarespace-popup-overlay, squarespace-announcement-bar);

(e)      security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: Crumb, RecentRedirect); 

 (f)      cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: Test, ss_cookieAllowed);

13.     Cookies used by our service providers

13.1   Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

13.2   We use Squarespaceto host our website.This service uses functional and required cookies to allow visitors to navigate and use the key features of our website. Squarespace also uses analytics and performance cookies to collect information on our behalf about how visitors interact with our website, to provide our Squarespace Analytics data. You can view the privacy policy of this service provider at https://www.squarespace.com/cookie-policy/. The relevant cookies are listed above in 13.1.

13.4   We use Stripeto process all card payments.Cookies play an important role in helping to provide personal, effective and safe services. Stripe generally uses cookies for the following purposes: to operate their services, including authentication, fraud prevention and detection, site features and services. And to analyse and improve their services and for better advertising. You can view the privacy policy of this service provider at https://stripe.com/cookies-policy/legal. The relevant cookies are: account, live mode, stripe.csrf, session, machine_indentifier, viewedApplePay, country, lang, last-used-checkout-name, cid, checkout-test-session, checkout-dashboard-session, google

13.2   We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

14.     Managing cookies

14.1   Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)      https://support.google.com/chrome/answer/95647?hl=en(Chrome);

(b)      https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);

(c)      http://www.opera.com/help/tutorials/security/cookies/(Opera);

(d)      https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);

(e)      https://support.apple.com/kb/PH21411(Safari); and

(f)       https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).

14.2   Blocking all cookies will have a negative impact upon the usability of many websites.

14.3   If you block cookies, you will not be able to use all the features on our website.

15.     Our details

15.1   This website is owned and operated by Martha & Me

15.2   Our principal place of business is at South Devon House, Babbage Road, Totnes, Devon. TQ9 5JA

15.3   You can contact us:

(a)      by post, to the postal address given above;

(b)      using our website contact form;

(c)      by email, hello@martha-and-me.com