faq

 

HOW DO I CONTACT Martha & me?

If you need to get in touch please use our website contact form or send an email to: hello@martha-and-me.com and we will get back to you as soon as we can.


NEED MORE INFORMATION ON A PRODUCT?

We understand that sometimes you’d just like some extra information on a particular product. Please do just email us hello@martha-and-me.com and we’ll be happy to help you.


WHAT IS YOUR POLICY ON RETURNS?

If for any reason you’re not happy with your purchase we will accept returns within 14 days of the purchase. Any goods must be returned unused in perfect condition and if possible in the original packaging.

Postage and packaging costs are non-refundable. Your refund will have the postage cost deducted.

Please ensure you receive a proof of postage for your parcel if for any reason your parcel fails to reach us.

Your refund will be issued on receipt of your goods being received.


WHEN WILL YOU DEBIT MY ORDER?

Your card will be debited once you have placed your order and it has been confirmed on the website and by email.


WHAT CARDS AND PAYMENT METHODS DO YOU ACCEPT?

We accept all major debit and credit cards - Visa, Mastercard and American Express.

You can also pay using ApplePay


ARE THE PAYMENTS BY CARD PROTECTED?

Our website is protected by SSL to keep your credit card data safe and secure. (Secure Sockets Layer, or SSL, is a technology that secures the connection between your browser and the website you’re visiting.)

We use the Stripe payment portal which is fully protected.


I STILL HAVEN’T RECEIVED MY ORDER

Please do allow 5-7 working days for your order to arrive once you have received your ‘order shipped’ email. If you have not received it within this time, please contact us at: hello@martha-and-me.com and we will investigate further.


WHAT IF I’M NOT IN WHEN YOU DELIVER?

If you’re not at home to receive your delivery a card will be left for you to re-arrange a convenient delivery time.


HOW MUCH DOES DELIVERY COST?

Delivery charges are as follows :-

Standard UK Mainland Delivery - £5.50  (2-10 working days)

Next Working Day Delivery (delivery before 5pm) - £8.50 This service does not guarantee a Saturday delivery.

The Standard Delivery charge for UK Highlands, Islands, Isle of Man and The Channel Islands is £9.95

 For Overseas orders please contact us and we will be happy to calculate the cost of this service for you.

Please note that Martha & Me has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you might be liable.


HOW LONG DOES IT TAKE FOR MY ORDER TO BE DISPATCHED?

Our aim is to get your order to you within 2-5 days of payment being received, it may however arrive sooner. Please do allow 5-7 working days for your order to arrive.